Casey Drummond

Customer Success, Forter

Casey Drummond leads Customer Success team at Forter. Previously, he served as the Senior Director of Customer Success at Yext, where he held various leadership positions. During his tenure, Casey successfully scaled teams, launched strategic initiatives, and consistently surpassed gross and net revenue retention goals.

Prior to Yext, Casey was a Managing Consultant at IBM Watson, playing a pivotal role in the go-to-market strategy team. His career began at IBM Global Business Services, where he led strategic planning efforts and championed sustainable process improvements.

Casey earned a Bachelor of Science in Business Administration with a minor in Engineering and Management from the Georgia Institute of Technology. He is recognized as a hands-on leader with a strong track record of optimizing operations, fostering collaboration, and driving sustainable growth across diverse industries.