Seasoned Enterprise Cloud Customer Success, Customer and Partner Enablement and Certification, and Enterprise Cloud Services executive, adept at delivering successful renewal, expansion and growth, ecosystem-driven customer success, and increased margin and customer satisfaction. Expertise and demonstrable success in the enablement of sales, services, and technical teams to deliver both customer and partner success at volume and at scale.
Built, grew, led, and negotiated successful exit for leading pure-play enterprise cloud and SaaS customer and user on-boarding services company (VelocityMG). VelocityMG was acquired within three years of being founded by the industry-leading cloud services SI, Appirio.
Demonstrated success in program, services, and product development for Salesforce.com, Google Apps, and multiple cloud applications. Entrepreneurial approach in building cloud customer success, enterprise cloud user adoption practices, scalable field enablement, content and technology products, and user adoption and education products and services for high-tech companies of all sizes.
Expertise in designing and deploying successful enterprise certification, partner and customer training, and enablement programs, and delivering scalable technical and business programs for enterprise cloud companies.
