An expert advisor, mentor to startups and scale-ups, focused on product, GTM strategy and Post-Sales optimization. A decorated post-sales executive with 20+ years of experience building and leading best-in-class post-sales strategy and teams at high-performing businesses
Highlights: - 10 years in MarTech - experience design, customer operations, net retention models; Customer Data Platforms; Journey design and orchestration; Data Analytics; Marketing Services; Personalization - Starting, building and scaling Global GTM operations that covers pre-Sales, Customer Success and Operations, Professional Services, Technical Support, Education Services - Expert in building highly technical teams in rapidly scaling companies, but both small and large (public) company experience - Avid learner of GTM strategies for high-growth companies - Bootstrapping fledgling / start-up services businesses – growing and scaling to millions in revenue - Solution Selling and growing product revenue along with Services revenue - GTM revenue responsibility for multiple fast growing companies - Extensive experience handling operations and various size customers globally - across US and International (EU, APAC, LATAM) - Product Strategy and Road-map - Sales Development and Sales Management
Technology and Vertical Experience: - CDP; Retail; Commerce (Retail; QSR; Grocery) - Cloud migration; IaaS, PaaS; SaaS - Machine learning based personalization platform for eCommerce; MarTech Funnel - Customer Relationship Management (CRM) - Identity Management / Single Sign On - Payments / Subscription Management / Billing - Gaming / Virtual Currencies - Business Intelligence (BI) and Analytics - Business Process Management (BPM) - eCommerce and Web Content Management - Enterprise Search, Categorization, Taxonomies
