Leader with consistent and track record of achieving P&L and Customer Success goals by driving Customer centric technology solutions to meet complex strategic and operational goals. Demonstrated ability in building empowered high performance Customer Success, Consulting and Support teams for both Premise and Cloud businesses. Proven ability to work both in high growth entrepreneurial and complex large scale Global environments.
20+ years of experience in building Customer success organizations with large professional services and support operations covering Strategy, Operations, Transformation, Business development, P&L responsibility and Partner Alliances. Managed global operations, lead regional teams, managed Cost and Profit centers, formulated and managed budgets and plans. Interactions with C and other levels in organizations. Extensive knowledge of business processes.
Creative, high energy, team player, passionate about technology. Leader recognized as fair, culturally sensitive team builder embodying a lead by example style to achieve goals. Good interpersonal and effective communication skills. Decisive and willing to make commitments and be held accountable for actions. Expertise in building internal and external collaborative relationships, gaining buy-in for new ideas and driving strategic programs through consensus and complex negotiations.
