Mahshid Pirzadeh
Chief Customer Officer, Rectangle Health
I am a Customer Success, Professional Services, Strategy & Operations Executive that finds joy in getting things done. I'm an Industrial & Operations Engineer with a continuous improvement mindset. I love solving hard problems and am known for cutting through complexity to create clarity for teams. I set a high bar for myself and my organization. I care deeply about the people on my teams and find great satisfaction in developing the careers and recognitions of those around me.What have I done?
* Built and scaled post-sales Customer Success functions that own recurring revenue (renewals and expansion) and delivered increased gross and net retention. My teams have included Customer Success, Account Management, Renewals, Professional Services, Implementation, Support, and Customer Education.
* Led and centralized Revenue Operations functions that enable Revenue teams to beat goals: Sales Operations, Marketing Operations, and Customer Success Operations
* Been an Executive Leadership member, driving strategy and direction, and collaborating with board members and investors.
* Worked at companies of all sizes, from start ups to late stage private companies to large public Fortune 500 companies.
I have been recognized as a top female leader in Boston Tech. I advise Saas companies and am a limited investor in Stage 2 Capital, a venture fund led and backed by elite go-to-market professionals. I enjoy traveling. I have visited 30 countries and worked in 3.
